ABOUT SHOPPING IN THE ONLINE SHOP
STEPS TO MAKE A PURCHASE:
- Choose the product and its different options like size, color, type of piece or bead, …
- Decide the amount you want to buy and click the “ADD TO CART” button! If you wish to buy more than one item of the same product, but with different sizes and options, you have to add them to the cart one by one. After finishing all your purchases please click the “GO TO THE CART” button to finalize the shopping process.
FINALIZE AND PAY YOUR PURCHASE
The system will ask for:
Your personal information
Mode of payment and the data for it
Remember that you have a field to leave comments, for example if you need anything specific in one of your chosen products (a special size, custom colors, …) or any information about shipment or anything else you want to let us know.
ABOUT SHIPMENTS AND RETURNS
Shipping in Spain is free of charge.
For all other countries in Europe the cost of shipping is 8,- €.
For all other countries in the world shipping is 12,- €.
Orders will be supplied by the courier company Correos de España via registered mail. soundhealingshop.com is not responsible for the service offered by Correos de España. The buyer will receive the order where indicated. If there is any error in the postal address that you indicated, soundhealingshop.com declines any responsibility. If the package arrives opened or in bad conditions you should not accept it. You must notify Correos de España and soundhealingshop.com about such an incident.
DELIVERY OF THE ORDER:
The delivery period varies from 5 to 9 working days for Spanish addresses.
Orders outside of Spain will usually take between 8 to 30 days depending on the country of shipment
The recipient is held responsible for the collection of the package at the post office, if the postal service could was not able deliver at the indicated address.
In case you have not received your order in the time indicated above, please contact us.
If you wish to receive your order sooner than indicated above, please contact us to arrange a faster shipping method.
- CREDIT CARD: You can make your payment with any type of credit card through the PAYPAL system. Paypal is a 100% secure and the most popular paying method on the Internet.
- BANK TRANSFER: After finishing your order, you will get informed with the necessary details for a bank transfer. You will receive a e-mail with the confirmation of your order, as soon as it is finished. The shipment will be made once the payment is confirmed.
You will receive a second e-mail, when your order is shipped.
You will as well receive notifications in case of cancellations or returns or if anything went wrong in the subject of payment, management or any other reason.
Harmonicsounds.com & soundhealingshop.com declines all responsibility for problems within the payment system.
RIGHT TO DESIST:
You have 14 calendar days after making payment, to reclaim your Right to Desist (Return the product) according to Spanish law, which is applicable in this case: Real Decreto Legislativo 1/2007, de 16 de noviembre (Consumer and User Rights). Only if you claim this right within the legal period of 14 days, will you receive back your payment in full, with no reductions or charges. After this 14-day period, all the regular conditions will apply. For reclamations, please write to email@example.com or use the Contact Form at the foot of each page.